FAQ

Most model and serial numbers are located on the drip tray the grill. For other items, the information is on the back, or on the side.

Bull grills are designed to be used with a single gas source, so you'll need to select either natural gas or propane at the time of purchase. We do offer conversion kits that can be used to change the gas type of your grill if desired. Conversion kits are designed to be installed by a licensed plumber.

You can download a copy of your grill's owner's manual online on the individual product page for your grill.

Please contact our Customer Service Team at 800-521-2855 to report damage that occurred as part of the shipping or delivery process.

Please contact our Customer Service Team at 800-521-2855 to report the error and request a replacement item to be sent.

This site only allows one kitchen island transaction per session at this time. If you would like to order more than one, please call 800-521-2855 or place individual online orders for each kitchen island.

The double-drawer refrigerator is not frost free. You will need to turn it off and let any ice build-up defrost. This is usually necessary a few times each year.

Turn the griddle on and let it burn off the oils from manufacturing for around 20 minutes. Use a good-quality high-temperature cooking oil to season the griddle before cooking. After cooking, you can spray warm water on the griddle and scrape any leftover food off. Re-season with oil and it will be ready for next time. We recommend using a long glove to keep your hand and arm safe from heat while cleaning.

Bull grills are equipped with commercial-quality, high-BTU burners designed for exceptional performance and versatility. This means they can reach very high temperatures quickly, making them ideal for professional-grade searing and grilling. However, cooking on a high-performance grill requires some adjustments in technique depending on the type of food you’re preparing.

To achieve perfectly cooked food:

1. Preheat properly. Always preheat the grill on high to ensure the grates are evenly heated and ready for cooking.
2. Use the right heat settings. For delicate foods or those that require longer cooking times, lower the burners to medium or low after preheating.
3. Master the sear-and-cook method. Sear meats like steaks or chicken on high heat for a few minutes per side to lock in juices, then lower the temperature or move them to a cooler zone to finish cooking evenly.
4. Understand your food. Thinner or more delicate foods (like fish or vegetables) generally cook better at lower temperatures to prevent burning. Thicker cuts of meat benefit from the two-zone cooking method.

Learning to use your Bull grill’s high-BTU burners effectively will help you achieve professional-quality results, no matter what you’re cooking.

This is often due to a small fire inside the burner when lit. Turn the burner off and re-light. This can also happen if the natural gas line used to supply your grill is too small or they are installed with quick connect fittings that often restrict gas flow. Check with a plumber to make sure gas connections are the appropriate size.

Moisture is the culprit, and is likely due to weather conditions and humidity. You can take it off and remove the cover to dry the inside out.

It’s possible that wind is entering through the back of the grill and forcing the heat back towards the knobs, which is not something you can typically control. Another possibility is that there could be a fire in the burners or near the valves that isn’t seen.

It’s possible that the burner wasn’t installed correctly. The burner must be seated properly over the valve and the tab on the back should be inside the hole. The knob will need to be pushed down for a good 7 to 10 seconds to push gas into the burner before lighting. You will also want to inspect the burner for any cracks in the ceramic. If there are cracks, the burner needs to be replaced.

The most common reason grills catch fire is that the drip tray hasn't been cleaned or maintained. The drip tray should be cleaned often. We sell tray liners you can use to trap grease. When it is full, simply throw the liner away.

Gas leaks are a common cause of grill fires, which makes ventilation a primary necessity when building outdoor kitchens. If there is a gas leak and the gas has nowhere to go, it could cause a fire or explosion if someone tried to light the grill or use a match.

Our Piezo ignition systems work in two stages. Push the knob in and gas will begin to flow into the valve, which creates a spark that will light the grill. This process is quick.

Sometimes these valves will freeze. If they aren’t turning or lighting, it may be time for a replacement. Remember to always make sure that the black rubber gasket Is on the valve correctly to prevent gas leaks.

Connect a short, double-ended 3/8 female flare gas line to the back of the grill. Then connect a 3/8 flare “T” fitting to the gas line. From that connection, you will have two remaining access points: one for the side burner and one for the incoming gas. Make your connections and then light the flame.

Note: Use Teflon tape on all threaded connections.

To light the back-burner, first make sure the gas is on. Turn the knob slowly and stop before the ignition snaps. When you stop, hold the knob for 7 to 10 seconds. This allows the gas to flow through the infrared backburner for 7 to 10 seconds, allowing the gas to migrate to the opposite side of the back-burner where the ignition is located. Next, continue turning the knob to complete the snap. Once you hear the snap, the gas will be ignited.

Weather and propane tank supply can be factors. If your tank is low and the outdoor temperature is also low, the grill won’t get to the 500 to 600 range as it would if the outside weather was warmer and/or if the tank was full.

Our grills are made with stainless steel that contains nickel. Neither are rust proof. Living near the ocean or having a saltwater pool that will splash on the stainless steel could potentially lead to rust. We recommend using rust removal cleaners on your stainless steel that will aid in getting rid of the rust and prevent it from forming again. There are also products on the market that can be applied to stainless steel to act as a coating to help prevent rust. Certain pool chemicals and or cleaners can also discolor or lead to rust on stainless steel. Always be careful with products used near your Bull equipment.

We’ve redesigned our flame tamers with ReliaBULL technology, which has smaller vents on the back to reduce cold spots from happening in the front of the grill. While we strive for 100% heat distribution, many factors can impede that from time to time.

Because of the location of the back-burner, it will take longer for gas to reach the burner. Push and hold the knob in for 8 to 10 seconds before igniting.

Your grill sounds like it needs to be cleaned. Take the burners out, remove the cotter pins that are behind and beneath the barbecue, and shake them to get all the dirt out of the burners. Keep in mind that if your burners are bowed they should be replaced.

There may be a foam build-up at the entrance of your gas line, which is located in the back right corner of the grill. It is also possible that you might have a fouled regulator, or that there is a gas leak plugging your regulator for safety.

Start by checking all connections to the grill. If there are no leaks, then there is a chance that there is actually a leak right underneath the grill. To check, you'll need to look at the valves from underneath. There a single screw that holds each valve in place. Tighten each one firmly and this should resolve the gas smell.